This English version "terms and conditions" of the website routedelartisanat.com, has just an informative purpose. The website depends only on the French law. Only the French "terms and conditions" are authentic.
The online store routedelartisanat.com is the property of the firm Ittom Corp., who exploits it. Any item bought on this website implies that the buyer accept the following terms and conditions. Please read the following points carefully concerning the use of our website and our purchase procedure.
Using our website means that you agree with them.
Any reference in this document to routedelartisanat.com concerns the web: routedelartisanat.com.
Shopping with routedelartisanat.com permits you to order online any of the on this website displayed products.
You declare that the products you buy on routedelartisanat.com are for your own private use and that there is no direct link to your profession. As a buyer, you have specific rights which are reviewed in case the product would be bought for your professional activity.
The website routedelartisanat.com draws your attention to the following information :
- The legal notice which gives the exact identification of the firm routedelartisanat.com.
- A description of every product presented on this website in order to sell it.
- The price in Euros of every product and the delivery costs (if necessary).
- how to pay, how to be delivered, how to proceed.
- The right to cancel the order .
- The time during which a promotion is valid.
- All this information is written in English and the buyer declares that he has the full juridical capacity allowing to engage himself concerning the following terms and Conditions.
1/ Terms and Conditions
These terms and Conditions describe the complete rights of the buyer and those of routedelartisanat.com . Any other term or condition added by the buyer would invalid the contract.
Using our website and purchasing our products means that you agree with the mentioned terms.
2/ Object
These Terms and Conditions are intended to define the rights and the obligations of the buyer and the routedelartisanat.com concerning the sale of any on this website proposed product.
3/ How long these Terms and Conditions are valid ?
The contract is valid from the date the buyer signs his order electronically. At that moment he engages himself to these terms and conditions, and to his order. These terms and conditions are valid during the necessary time to send the product to the buyer.
4/ The signature
The double clic when you valid your order on the computer means that you agree with all mentioned Terms and Conditions as follow.
This electronic signature has the same value as a written signature.
Once you online confirmed your order, your online "order confirmation", will be quickly sent back to you by email stating that we have received your order.
The fact that you receive an automatic order confirmation does not necessarily mean that we will be able to grant your order.
5/ Proof of the transaction
routedelartisanat.com have in their data processing system a security system which will register the electronic web transactions. They will be considered as the communication proof, orders and payments.
The backup of the transactions concerning orders and bills will be recorded on secured support from which any proof can be retrieved.
6/ Product information
routedelartisanat.com have in their data processing system a security system which will register the electronic web transactions. They will be considered as the communication proof, orders and payments.
The product description responds to article L 111-1 of the French Commercial Law ("Code de la Consommation") which contains clauses under which is dealt that the potential customer can be informed about all essential characteristics of the object he would like to acquire, before the order is being taken into account.
The product offers presented by routedelartisanat.com are valid within the limit of available stocks.
7/ Prices
Our prices mentioned on our website are in Euros and including VAT.
They are only valid the day the buyer confirm electronically his order.
The price of the delivery is not included which is notified at the bottom of the order form.
The VAT rate is valid on the day you order and any change of this rate will be automatically applied on the price of all the online available products.
The order must be totally pre-paid before being sent.
The paid amounts will not be considered as a deposit, instalment or partial payment.
8/ The available stock
routedelartisanat.com will send your order within 8 workdays.
If we are unable to supply a particular item you ordered, we will notify you as soon as we can after having received your order. If this happens, you may cancel your order and we will refund you any done payment within 30 days, but you can also decide to change the item.
9/ Payment
The way of payment is described on the order form. We just remind you that payment by credit card will be done through the Credit Mutuel (Cybermut) institution, the official Secured Bank Payment procedure.
The buyer guarantees to routedelartisanat.com that he has all the required permissions to use any way of payment he chooses for.
routedelartisanat.com has the right to cancel any order and delivery when there is no credit card authorization from the officially accredited bank procedure, or when no payment has been received.
routedelartisanat.com has the right not to valid an order from a buyer with whom a payment dispute would be administratively currently in progress.
To ensure that shopping on-line is secure, your credit/debit details will be encrypted to prevent the possibility of someone to retrieve your details as they are sent to us over the Internet.
All displayed prices on our website are in Euros .
10/ Delivery problems due to routedelartisanat.com
1- The buyer has to inform routedelartisanat.com the same day he receives his order, or at the latest the first following workday after delivery, any error concerning the not correspondence of products in kind or in quality with regard to the indications written on the order form. Any formulated request beyond this period will not be accepted.
2- This complaint has to be done on the website after you logged in. You can then ask any question while always mentioning the order reference.
3- When routedelartisanat.com receives the complaint, a message reference will be provided to the buyer by mail containing information how the problem will be solved and/or how the object will be replaced. The exchange of the product will be done only if a reference is given to the buyer.
4- In case of a not correspondence of products in kind or in quality with regard to the indications written on the order form, the buyer has to send back the concerned item to be replaced or reimbursed within 30 days, in its original packaging with an acknowledgement receipt, to the following address :
Service retour
routedelartisanat.com
27, Grande Rue
78113 Adainville
France
service-clients@routedelartisanat.com
routedelartisanat.com can only accept the return sent by a client if it has been previously notified and, consequently, registered with a specific reference.
The returned mail expense will be taken over by routedelartisanat.com unless the returned item does not correspond to the item previously declared and registered.
11/ Delivery problems DUE TO THE CARRIER . VERY IMPORTANT !!!!!!!!!!!!!!!!!!
ANY DAMAGE you can notice on the packaging due to the sending or/and the shipment, means that you HAVE TO REFUSE it.
Any anomaly related to the packaging, or if you can hear that something is broken inside the packaging even if there is no external damage, YOU HAVE TO REFUSE.
You write on the delivery order why you refuse it and you send an e-mail to routedelartisanat.com to inform them. They will arrange the problem with the carrier.
If the product is accepted by the buyer in spite of the damaged packaging, and that the product inside is also damaged so that it needs to be replaced or reimbursed , an inquiry will be done by routedelartisanat.com to check the official REPORT OF DESPOLIATION of the carrier who has the obligation to do it before the delivery to the final client. If it comes that the official report of despoliation has been done, and that the client has nevertheless accepted it, the buyer is the only one to be responsible. routedelartisanat.com will not reimburse, or change the product in such a case.
Service Client
routedelartisanat.com
27, Grande Rue
78113 Adainville
France
service-clients@routedelartisanat.com
12/ Delivery
We can deliver goods to any destination all over the world, to the address indicated by the buyer on his order form. Actual delivery times are depending on the carrier .
Please read n°11 above concerning delivery problems due to the carrier.
As it is notified on the Quality Charter, routedelartisanat.com do preserve the environment using only 100% recyclable materials (packaging, recycled paper, invoice sent by e-mail…). Therefore the invoice will be automatically sent by e-mail.
This invoice can also be sent to a different adress . The buyer has to valid this point when he validates his order.
We work with LA POSTE to send items with the COLISSIMO Suivi service, against a signature.
The average time to receive your item is between 10 to 20 days depending on the carrier.
13/ Returns and refunds
We aim at keeping the process as simple as possible.
You have to return your order in its original packaging to routedelartisanat.com within the seven (7) workdays following the delivery.
You have to inform routedelartisanat.com on the website after you have logged in. You can then write your inquiry while always mentioning the order reference. We will answer to give you a return reference as soon as possible. Then, the product will have to be sent to :
Service Retour
routedelartisanat.com
27, Grande Rue
78113 Adainville
France
You will be responsible for the item or items until they reach us. For your own protection, we suggest you to use a secure delivery method that requires an acknowledgement receipt.
The product has to be sent in its original packaging, be in good conditions to be resold, and has to be complete.
All you pay for, is the return carriage of the goods.
You can decide to replace it, but you will have to pay the new cost of the delivery.
routedelartisanat.com will check that the returned item corresponds to the item previously declared and registered. From then on, We will refund you the costs of the item or items within 30 days after having received them.
A peacefull Insurance Option is proposed to the buyer. It may happen you offer the present in more than seven days after you will have bought it. And it may happen that the gift does not suit to the person and needed to be exchanged. You can benefit from this choice of withdrawal extended to 30 days. The Peacefull Insurance is an option to choose when you order. The price will be indicated at that time.
14/ Responsibility
We will not be responsible for any loss resulting from your use or the inability to use our website or resulting from unauthorised access, neither for alteration of our website nor for data transmissions due to circumstances which are beyond our control.
We will not be responsible for your profit loss, wasted expenditure, data corruption or destruction or any other loss which does not directly result from something we have done wrong.
You will be responsible if you misuse this website and will reimburse us for any loss that you may cause to us as a result of your misuse.
On a regular base our site will be unavailable for maintenance reasons to solve errors or bugs, and for enhancing its features to increase our client service.
Because of the nature of "online shopping", the shopping online service is provided on an "as is" and "as available" basis. We are not responsible if we are unable to provide our Internet services for any reason beyond our control (e.g. internet provider technical problems, ...)
15/ Copyright /Trademarks/Data Protection
All rights concerning designs and information on our website are propriety of routedelartisanat.com and they are protected by Copyright, trademarks and other intellectual propriety rights.
You may view, copy and print portions of our website for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose.
We will use the information that you provide us, and the possible remarks joined to your order, to constantly monitor and improve our service. They will only be used for our marketing purposes in strict accordance with our privacy policy.
16/ products Guarantee
routedelartisanat.com, following the law n° 78-464 of march 24th 1978, has to guarantee the buyer against all the consequences of the latent defects of the sold item. The buyer is informed that the products presented on our website are mainly not produced by routedelartisanat.com, and is depending on the law n° 98-389 of 19th may 1998, relating the responsibility due to deficient products. Consequently, in case of an incident on a person or a good due to a deficient product , the only responsible person looked for by the buyer is the creator of the product. routedelartisanat.com, in this case only, will communicate the creator's reference of the concerned deficient product to the buyer.
17/ Law
All use of this website shall be subject to the stated terms and conditions.
We may change or withdraw any part of our website, or may refuse you website access at any time we consider necessary.
These Terms and Conditions completely depend on the French law.
In case of complaint, the buyer will first contact routedelartisanat.com, to find out an amicable arrangement.
If no amicable arrangement is found the client can lodge a complaint with the French Jurisdiction of his choice.
18/ Computer and liberties
The requested personal information is necessary to handle his order. They will be given to the concerned contractual partner of routedelartisanat.com who has to intervene in the order execution.
Therefore they are included in the confidentiality chart within this website.
The buyer can write to routedelartisanat.com to give explicitly his opposition of such a communication. He can use his right to access and change the recorded personal information which are saved in our web files.
If one of these terms or conditions happens to become invalid due to a new law, a new rule, or a decision from a competent jurisdiction, the other terms or conditions do stay valid.
19/ Tax and Import Duty
The purchaser is responsible for paying any import duties levied by their own country.
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