| 1. Who are we ? |
Route de l'Artisanat has been created by Nathalie de Chivré, stained glass crafter, and her husband Olivier de Chivré, computer consultant.
Route de l'Artisanat is the commercial name which is used by the firm (SARL) named Ittom Corp. |
| last updated - 2009-12-29 12:45:11 |
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| 2. What are we aiming at ? |
Route de l'Artisanat is an international web site where lovers of French artcraft will find out One of a Kind handmade pieces.
The promotion of French artcraft is done thanks to a selection which depends on a quality charter. So that we travel around France to find out new crafter who really deserve to be helped to be known. Therefore, we will regularly propose you new items. |
| last updated - 2009-12-29 09:33:08 |
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| 3. Is the payment by credit card secure ? |
| Yes! The payment by credit card is completely secure (SSL, https, small key or padlock at the bottom right of your browser). In fact your credit card number is encrypted and sent directly from your browser to the Cybermut Credit Mutuel system. In no case, your credit card number passes by the shop Route de l'Artisanat and, as a consequence, it is never stored. |
| last updated - 2009-12-29 09:34:44 |
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| 4. Are your personal information confidential ? |
| Yes! The information concerning your account on Route de l'Artisanat is private and it will never be transmitted to anyone. |
| last updated - 2009-12-29 09:38:28 |
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| 5. Is Route de l'Artisanat declared to the CNIL ? (National Commission on Informatics and Freedoms) |
| Yes! Our shop is declared to the CNIL (National Commission on Informatics and Freedoms) under the Identity Number : 1355021. |
| last updated - 2009-12-29 10:52:43 |
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| 6. How to create your account ? |
You simply have to go to the tab My Account . You click and choose the category New Customer .
Then, you can complete the form which will remain confidential. You will also be asked to choose a password. The username which will be requested is your email address. |
| last updated - 2009-12-29 13:48:55 |
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| 7. Why should you create your account ? |
By creating an account, you will receive a monthly newsletter to inform you of what is new on Route de l'Artisanat. A discount code will also be given from time to time in an exclusive way for you !
And, of course, your account allow you to buy what you like ! |
| last updated - 2009-12-29 13:43:26 |
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| 8. How to select an artcraft ? |
Here are several ways to find out what you are looking for :
- A category : you can click on the WORKSHOP of your choice that you can find in the rubric "CATEGORIES". And each workshop can be split with subheading that classify the creation depending on chosen themes.
- A key word : you can write a keyword in Quick Search (Home page on the left), and we offer you an automatic selection of artcraft based on your choice.
- A color : Indicate a color keyword in QUICK SEARCH (home page on the left), and you will get an automatic selection of all the creations depending on your chosen color.
- Your budget : QUICK SEARCH in, click on ADVANCED SEARCH, and you can specify in the table your budget or price range. An automatic selection is offered according to your criteria.
- A crafter : you can access to all the artcraft of a single crafter by typing its name in Quick Search, or by selecting him in the CRAFTER category (homepage on the left).
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| last updated - 2009-12-29 13:46:28 |
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| 9. How to order ? |
You can ADD TO YOUR BASKET your selection you make and confirm your order by clicking on ORDER in your cart.
- Then simply ACCESS YOUR ACCOUNT.
Already a customer? Click here .
- Indicate your email and password.
- Check your order and choose your payment method. Make sure your delivery address.
- The payment valid your order. For a rapid delivery, we recommend the payment by credit card. |
| last updated - 2009-12-29 14:01:59 |
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| 10. What are the different means of payment we accept ? |
You can pay by :
- By credit card. This allows the shipment of your order quickly.
- By national and international bank transfer. We ship your order as soon as the transfer appears on our bank account.
- By French bank checks. We send your order as soon as your check is validated by our bank. |
| last updated - 2009-12-29 13:45:27 |
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| 11. Why should you prefer the payment by credit card ? |
| The payment by credit card is the means that allow us to prepare your order as fast as possible. Once we receive the payment notification from our bank, your order may be sent the d-day in the best case. |
| last updated - 2009-12-29 10:17:59 |
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| 12. Is it possible to have a customized creation ? |
Yes! Please submit your request. We will notify you as soon as possible what our creators can propose you with a quotation in support.
- You want to offer a collectors bear dressed in pilot ? Yes we can!
- You want a customized jewel with a specific shape and colors to match to your outfits, or for a wedding ? Yes we can !
- You want a table decoration (glass, ceramics ...) to match your tablecloth, your home or your decoration for Christmas, Easter, or a birthday ? Yes we can !
- You need a stencil of very small or large size, according to one of your drawings ? Yes we can!
... etc ...
Ask us ! |
| last updated - 2009-12-29 11:20:53 |
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| 13. How to use a voucher ? |
| Enter the discount code in your possession in the box provided for that purpose just before confirming your order. |
| last updated - 2009-12-29 13:21:13 |
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| 14. How are the packages sent ? |
The LETTRE MAX is proposed for small designs that respond to the criteria of the package (maximum 2 cm thick), and up to 1 kg . Only valid in France.
The COLISSIMO is proposed for all types of packages to send. The package is prepared by us with the utmost precision. The rate is applied depending on the weight and value of the order. |
| last updated - 2009-12-29 13:41:34 |
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| 15. What is the delivery time? |
Packages sent by LETTRE MAX depend on the usual postal delay. A follow-up of your lettre Max is offered. (Only valid in France)
Packages sent by COLISSIMO guarantee a delivery in 48H in metropolitan France, from registration to the post office. Additional time is required when it is sent in a foreign country. A follow-up of your Colissimo is offered. |
| last updated - 2009-12-29 13:45:43 |
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| 16. How to contact us ? |
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